Business Operations Specialist

The Business Operations role at Sched demands a distinctive blend of qualifications and skills, essential for navigating the intricate terrain of SaaS, a fully-remote workforce, and customers located across the globe.

While technical proficiency holds its significance, the hallmark of a thriving Business Operations Specialist lies in the fusion of outstanding communication prowess, robust interpersonal aptitude, and a natural talent for creative problem-solving.

Your role is responsible, but not limited to, the following:

• Administration (40%) – Work with accounting partners to ensure they have what they need in regards to taxes and financial reporting. Create SOPs and business mapping for essential company processes. Own the administration and centralization of all tools and systems.
• Operational Excellence (30%) – Oversee the management of contracts and maintain a central repository for important documents. Act as a point of contact for internal and external stakeholders regarding compliance, tools, and administrative matters. Continuously review and improve processes related to operational and administrative functions.
• Compliance Management (30%) – Ensure company is up to date with all industry-specific compliance (GDPR, CCPA, PCI, etc.). Partner with the PEO on all employer compliance. 

Are you at your best when working as the conductor of a company’s daily operation? Does the idea of pinpointing opportunities for enhancement, and implementing strategies to optimize efficiency and effectiveness motivate you?

If so, you might just be the perfect fit for our team.

Required Qualifications:

• Collaborative Mindset: You exude a willingness to cooperate, share knowledge, and actively contribute to achieving common goals within a team or organization. 
• Process Management Guru: You have a successful track record of establishing process measurement systems that align with organizational goals, remove bottlenecks, and educate and organize teammates so that they can manage their processes effectively. 
• Customer-focused: You work with urgency to answer both customer and teammate questions in an accurate and timely manner.
• Resourceful: You Possess a high level of knowledge and skill when it comes to finding the information quickly and effectively.
• Ownership:  You take the initiative to bring about positive results. Not waiting for others to act, and caring about the outcome as much as an owner of the company would.
• Tech Savvy: You have experience with the following tools and, if not, have knack for picking up new systems quickly: Hubspot, Google Workspace, Basecamp, Recurly, Stripe, Pendo, and Github. 
• Industry Experience: You have experience working in a SaaS and B2B business, preferably in the events management industry (e.g. as a vendor/supplier to the industry) or in organizing large events (e.g. conferences).

We are a 100% remote, distributed and global team! We regularly get together throughout the year for team meetings in incredible places like Morocco, Japan, Cambodia, and Colombia, all covered by Sched. Part-work, part vacation, we call them #schedcations.

• Global Opportunities: Welcoming candidates from both the United States and international locations with qualified work authorization.
• Rewarding Growth: Unlock the potential for career advancement, bonuses, and more in this role.
• Paid Time Off: Enjoy the benefits of paid time off to recharge and relax.
• Collaborative Remote Work: Thrive in a remote work environment that fosters collaboration and offers a supportive atmosphere.

The Sched hiring process typically takes 30-60 days from the initial job posting to complete. Our process is designed to get to know you as a person and professional. It is also designed to get a feel for how you might perform in the targeted role along with helping you to get a sense of what it might be like to work with our team.  Please note that we may also consider you for other current and future positions we may be hiring for or have available.  We aim to communicate where you stand in our hiring process upon the completion of each of our steps.

The Sched Hiring process typically includes the following steps

• Step 1: Initial Screening interview
• Step 2: Career History Interview
• Step 3: Role & Competencies Interview
• Step 4: Audition Project (e.g. paid project/assignment designed to test your fit for the role)
• Step 5: Reference Checks

We may request additional information, such as a personality test or meeting with other team members, as needed.