This job is now closed -- but we always welcome interesting applications if you are passionate about joining our team.
WHAT WE DO:
Sched helps event planners publish event info and track attendees. We make it easy to create a beautiful event site with a schedule and directory of your speakers, sponsors and attendees. Thousands of conferences, conventions, festivals, and meetings depend on Sched including Comic-Con, Wanderlust, Stanford, Austin Film Festival and even the US Grand Prix.
WHAT YOU'RE LIKE:
- Love to help others & empathize with users of all experience levels
- Have outstanding writing & communication skills
- Enjoy solving problems & learning new things
- Be reliable, optimistic & super-organized
- Be tech-savvy
- Experience doing online support
WHAT YOU'LL BE DOING:
As part of the Sched support team, you will be a critical part of creating great events & providing support for customers. Your primary responsibilities include email & live-chat support for our customers, and improving our support articles. You will also work side-by-side with our development team to identify areas of improvement and help determine new Sched features based on customer insights.
WHERE YOU'LL BE DOING IT:
As part of Sched's global team, you will have the flexibility to work from anywhere in the world! In the past 12 months, we've worked from Los Angeles, Zagreb, Austin, Bangkok, Gainesville, and Boston. We're a tight-knit group, and keep up with each other daily in our chatroom -- with a fair share of GIFs, emojis and cool links we stumble upon. We also get together a few times a year for team trips we like to call #schedcation; most recently that included Bali, Tokyo, Berlin and Mykonos.
HOW TO APPLY
Email jobs@sched.com with the subject line "I want to work for Sched" and tell us:
Email jobs@sched.com with the subject line "I want to work for Sched" and tell us:
- A bit about yourself & why you're a great fit for Sched.
- Recall a time when you received outstanding customer support and how that changed your experience.
- Teach us something. (Write up a single page teaching us about, or how to do anything. Make it clear, concise & outlined in steps).
- Ask us one question about Sched.
- Links to your Twitter/Facebook/Instagram