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FAQ

Looking for information? First, look at the answers to the most frequently asked questions. In one place you will find answers about our products, services and other topics.

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Email

For general inquiries, or if you're not sure where to go, drop us a line.

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Support Center

Guides for Attendees & Speakers

Attendee Guides

Events use Sched to create an interactive experience. Save a custom agenda, access it from anywhere and sync with your favorite calendar.
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Speaker Tools

Events use Sched to create an interactive experience. Manage your profile, upload presentation files, edit your session descriptions, email attendees and more.
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Guides for Event Organizers

Video Tutorials

Below you will find short video tutorials for setting up your event and guides for your attendees.
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Getting Started

Learn the basics. Collaborate with your team, launch your event, engage your attendees and empower your speakers with ease.
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Adding Sessions

Learn about adding & importing sessions and using the fields to best accommodate your event. Explore advanced options like feedback surveys and more.
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Virtual and Hybrid Events

Add access to you live or on-demand video content from any platform, facilitate attendee networking and manage time zones.
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Managing Registration

Guides on Managing Event and Session Registration
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Managing Attendees

Adding and importing attendees. Sending invites, schedule reminders and other notifications. Manage session rosters and individual agendas.
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Featuring Sponsors

Featuring your sponsors throughout your site on mobile and web. Create sponsor profiles and sort them into tiers for ideal placement.
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Managing Speakers

Add speakers to allow them to manage their own profiles. They can add presentation files, edit session descriptions, email attendees and more.
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Customizing Your Website + App

Adding your own branding, colors and instructions on web and mobile. Learn how to embed Sched in your own website.
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Native

Here you will find information about creating Branded Native apps for your event(s).
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Reports & Exports

Export your event information in different formats to learn more about your audience. Access print-ready versions and attendance lists.
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Subscriptions & Billing

A breakdown of plans and pricing including non-profit and education rates. Learn how to manage your subscription.
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Eventbrite Integration

Manage registration with Eventbrite and connect to Sched for a seamless attendee experience. Learn how to configure your Eventbrite settings.
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Frequently Asked Questions

  • Do you offer a nonprofit or education pricing?

    Yes, we offer nonprofit and educational pricing. You can view this here. Please contact us if you would like to access this pricing.

  • Do you offer a 100% money-back guarantee?

    Yes, we offer a 60-day, 100% money-back guarantee if you and your event administrators go through our support guides & video tutorials.

  • What training, development or support do you offer?

    We offer a variety of training and development opportunities for you and your team. This includes support guides, in-app. software tutorials, pre-recorded training videos, live training/support sessions, and ongoing and on-demand educational webinars.

  • What forms of payment do you accept?

    We accept credit cards, debit cards, ACH, wire transfers, purchase orders (POs), and checks. POs/checks are only available for approved organizations. Payment options are available after you sign up for a free trial.

  • Do you offer subscriptions?

    Yes, we offer subscriptions for organizations and individuals holding multiple events over time. Please contact us for questions about subscriptions.

  • Do you offer payment plans?

    Yes, we offer payment plans for approved organizations and individuals. Payment plans for approved organizations range from 30-90 days and typically require an initial payment of at least 33% upon delivery of service.

  • Are you able to provide a quote?

    Yes, we can provide a quote. Please Contact Us to arrange this.

  • How does your pricing work?

    Pricing is based on 1) the plan you choose and 2) the number of attendees you expect at your event. On each plan we have single event and annual subscription options available. Contact us if you would like to discuss your options.

  • Are you GDPR and CCPA compliant?

    Yes, we are compliant with these and other privacy and protection practices. Please contact us with any specific questions or concerns.

  • What is the maximum length of an event?

    The only limitation we have on length of your event is that, on a single event plan, an event can be no longer than 1 month. This relates only to the actual dates of the event itself (ie. from first to last session). You can have your event live as long as you would like before and after for your attendees to browse, sign up, access content etc. Contact Us for quote if you are looking at hosting a longer event.

  • Do you offer setup and implementation assistance?

    Yes, we offer setup and implementation assistance. You can review our Support Guides, contact our Support Team, or view our #AskSched webinar recordings. If you wanted additional and dedicated help, you can arrange this through Sched Event Services.

  • Sched Apps vs. Branded / Native Apps?

    All events are included in the Sched App, so your attendees can access all event info and their personal agenda on-the-go. Learn more

    If you select the Branded / Native Apps Upgrade our team will build you your own event apps for iOS and Android. This would include additional branding opportunities, offline support and the ability to send push notifications to your attendees. Learn more

    Branded / Native Apps take 3-4 weeks to build and submit to the app stores. If you don’t have Apple and Google Developer accounts already, you will need to create these. We have a guide for this here.

  • Do you offer a free trial?

    Yes, we offer a 30-day free trial if you would like to test out Sched before purchasing. You can start creating your event here. You can also contact us if you require a longer free trial period.

    Note: You won’t have full functionality and/or a live event whilst you’re in the free trial mode but if you did want to test it in this capacity, contact us and we can set your event live for a few days.