Looking for information? First, look at the answers to the most frequently asked questions. In one place you will find answers about our products, services and other topics.
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- Do you offer a nonprofit or education pricing?
Do you offer a 100% money-back guarantee?
Yes, we offer a 60-day, 100% money-back guarantee if you and your event administrators go through our support guides & video tutorials.
What training, development or support do you offer?
We offer a variety of training and development opportunities for you and your team. This includes support guides, in-app. software tutorials, pre-recorded training videos, live training/support sessions, and ongoing and on-demand educational webinars.
What forms of payment do you accept?
We accept credit cards, debit cards, ACH, wire transfers, purchase orders (POs), and checks. POs/checks are only available for approved organizations. Payment options are available after you sign up for a free trial.
Do you offer subscriptions?
Yes, we offer subscriptions for organizations and individuals holding multiple events over time. Please contact us for questions about subscriptions.
Do you offer payment plans?
Yes, we offer payment plans for approved organizations and individuals. Payment plans for approved organizations range from 30-90 days and typically require an initial payment of at least 33% upon delivery of service.
Are you able to provide a quote?
Yes, we can provide a quote. Please Contact Us to arrange this.
How does your pricing work?
Pricing is based on 1) the plan you choose and 2) the number of attendees you expect at your event. On each plan we have single event and annual subscription options available. Contact us if you would like to discuss your options.
Are you GDPR and CCPA compliant?
Yes, we are compliant with these and other privacy and protection practices. Please contact us with any specific questions or concerns.
What is the maximum length of an event?
The only limitation we have on length of your event is that, on a single event plan, an event can be no longer than 1 month. This relates only to the actual dates of the event itself (ie. from first to last session). You can have your event live as long as you would like before and after for your attendees to browse, sign up, access content etc. Contact Us for quote if you are looking at hosting a longer event.
- Do you offer setup and implementation assistance?
Sched Apps vs. Branded / Native Apps?
All events are included in the Sched App, so your attendees can access all event info and their personal agenda on-the-go. Learn more
If you select the Branded / Native Apps Upgrade our team will build you your own event apps for iOS and Android. This would include additional branding opportunities, offline support and the ability to send push notifications to your attendees. Learn more
Branded / Native Apps take 3-4 weeks to build and submit to the app stores. If you don’t have Apple and Google Developer accounts already, you will need to create these. We have a guide for this here.
Do you offer a free trial?
Note: You won’t have full functionality and/or a live event whilst you’re in the free trial mode but if you did want to test it in this capacity, contact us and we can set your event live for a few days.